Last Updated30 June 2026
How to Complain
Customers and members may complain by support email, official mobile or website contact/grievance form.
Required Details
Provide name, user ID/order number, registered mobile, issue, relevant dates and supporting invoice, screenshots, images or proof.
Acknowledgement
A complete grievance is normally acknowledged within 48 business hours. Additional documents may be requested.
Resolution
The company aims to resolve grievances within 30 days after receiving complete information, subject to bank, courier, technical or legal dependencies.
Escalation
Unresolved matters may be escalated to the Grievance Officer quoting the complaint reference. Email: support@mygipl.com; Mobile: +91 9580662255.